When will hydro issues be resolved?

An while I am on the subject of hydro, I have to come out swinging for one of my loyal readers.

She called me several months ago in tears and distress over an $11,000 hydro bill. Let me tell you a little bit about her. She is 80 years old and lives alone. She religiously does her dishes and laundry during off-peak hours and has electric baseboard heating. She has purchased all new energy saving appliances. She told me she had repeatedly called Hydro One customer service, but was consistently told her bills were correct.

I called Hydro One for her and insisted there must be some mistake. I also spoke to the Ombudsman on her behalf and to Julia Munro’s office. Finally Hydro One admitted their new billing system was double billing her account and the issue was sorted at the end of December.

At least that is what we thought…after another call from her recently, I went over to take a look at the bills she has received since January. According to her April 2014 bill, Hydro One states that she has used $6,500 in hydro since January 1, 2014. That is an average of $1,625 a month which is more than most people pay for a mortgage payment! How on earth is that possible?!

I have another call into Hydro One on her behalf (she had to sign a consent form to have Hydro reps speak to me) and we are waiting for them to try and figure out this last travesty. A bigger issue beyond the billing fiasco is the stress the whole thing is causing her but Hydro One doesn’t seem to recognize that as a problem.

 

 

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